This is regarding our International flight from SFO to AMD (which was supposed to be Mumbai):
Journey start date: June 16, 2022
Booking reference# 27SW9U with Qatar
All 4 passengers' last name is the same.
To say this was one of the most chaotic and stressful international flights will be an understatement. It was supposed to be fun & memorable for our family.
2 key issues:
1. No one from the airlines was aware if our final destination will be Mumbai (as originally scheduled) or Ahmedabad or somewhere else (yes, it was that bad). At each connecting airport, we got different info!
2. Even after multiple confirmations, we are yet to receive any of our 8 checked-in bags. Worst, we're yet to receive any calls or updates even after almost 5 days!
Just a heads up this is a huge rant, but with the nightmare, we are going through, this is the least.
At the SFO airport, we got rerouted to SEA instead of JFK. Also, we were told our final destination has now been modified to Ahmedabad, only for us to find out at the Seattle that it was sure going to be Mumbai as originally planned (we were relieved). We had another 2 families joining from JFK and all bookings were done from Mumbai for marriage, religious gatherings, short & quick vacation with family joining in Mumbai to receive us and we directly going from there. So much for our memorable and fun trip!
All the plans were in the air as we were not sure where we are finally going to end up. Also, with each re-route, we were unable to receive Vegetarian Jain Meal as originally confirmed because of it being less than '24 hours' with the new route! With 2 young kids and such a huge delay & re-routes, you can imagine frustration & anxiety. Add minimal food and hope you can imagine our state of mind & body.
On arrival at Doha, to our surprise, we were told our next flight is to Ahmedabad! With no calling facility and they themselves trying to figure out for an hour+, the chaos continued. They told us that it was best for us & best they can do. We were being supportive & patient. We were also assured of bags already re-tagged and on the same flight. I kept asking to confirm & we were assured.
We did NOT receive a single bag at Ahmedabad airport. They weren't able to trace. We were again wrongly assured to get a call once the office opens at 10 am. The phone number provided was invalid. I am yet to get any information on my bags from local team.
We had all stuff in the bags for marriage & one of the most important religious functions. Not to mention everything for vacation & what family urgently needed. We had the bare minimum with us with a 7 kg handbag limit & us required to carry some food because of religious restrictions.
Since arrival, every few hours I have called & tried online or other options, but only in vain. I do NOT trust the local airport authority considering the way it has been handled so far. I will like someone to urgently help us trace the bags & get them ASAP. In today's world, it should be so easy to at least locate bags & know when we will receive them.
It seems no one cares as yet to get a single call or message from the Qatar baggage team even after multiple escalation & assurance from other teams. NO one is giving their direct number and the only number given at the airport is invalid, really!
Our complete trip has been a total mess with us spending the entire time just trying to find various avenues to get our bags or having nightmares about it. All our local bookings are canceled. I just hope we're just one unlucky one & no one else faced such anxiety attacks on their trip.
We will really like:
1. fair evaluation & compensation for complete chaos & bookings,
2. a refund of the flight.
3. Importantly bags traced & handed over asap.
4. Baggage delay compensation for stuff we had to buy
I am sure NO one will like a similar experience for any of their trips, forget a vacation your family was looking forward to.
Thank you.
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