Qatar Airways — complaint against the forged attitude and false promises by qatar airlines

Address:

New Delhi, Delhi

Dear sir/madam,

I would like to bring to your kind notice that i was cheated by qatar airlines which is a very reputed company in tours & travels market. There was a phone contact in delhi where i met the representative of qatar airlines, named ms. Era bhasin, to get a kerala honeymoon package.

I sent a query regarding the package for kerala to qatar airlines in 31st oct, 2017 for travel dates from dec 6th dec to 12th dec. I was given the package of approx. 80000/- (Inclusive of airfare). I immediately confirmed as it suited my needs and budget. The intention of booking so early was to get good deal and i was assured of it. I paid the amount as asked by tour operator. The package included - stay in best hotel with candle light dinner, bed decoration, wine bottle and cake. Just a day before travel, we were told that the hotels will be changed due to cyclone as they were unable to give us accommodation in on the booked hotels. But it turned out to be a disaster hotel and nothing was given as promised. More so, to our surprise when we reached to another destination we were told that the rooms were changed and so was the hotel. The booking of the houseboat was changed without any prior notice and the person concerned was drunk and misbehaved when asked for help. I was said that the sightseeing cost like museum and other places will have a prebooked entry for us. But as soon as we landed at the sights we were again charged the respected entry fees.

How can the operator be so irresponsible. She made false promises for the honeymoon package and charged such a hefty amount. There was no assistance as said. During the tour when we called her for help she was not available. Such unprofessional and forged attitude from a senior manager of a brand like qatar was unexpected. We relied on a big brand for an important journey but got false promises. We paid[protected]/- extra compared to other tour package and received pathetic treatment that ruined the tour and left a disturbing impression of yours. We will never take any tours from your company in future and will also make sure my known ones also don't approach you.

Although it was a bad experience, i would appreciate if you can look into this matter and raise the issue with the concerned authorities. I insist on getting a refund of all the things promised and not given. All the plans and money given to was in vain. It was not only financial loss but emotional hurt as well. The way we were treated was highly unacceptable. Also action should be taken against the concerned person as that would let me think about using your services again.

Below are the concerned person's names and numbers provided for any emergency in kerela but didn't get any assistance at the time.

1 mr. Ben donald - [protected]

2 mr. Nigesh - [protected]

She has forged us by giving to different itineraries.

Please find the below attachment for your kind perusal.