I had a round trip from Mumbai to DFW. I asked Mumbai qatar representative to correct spelling mistake in my wife's name. He told me it's ok as he can't edit that in ticket. I came to dfw without issues and then on 11th January I was denied boarding saying that it was not their issue. One of the guy who called himself was very rude didn't help. Finally one nice lady fro. Counter approached me and guided me to rebook and cancel the current flight by calling into customer care. Was this information helpful? |
The relations between the passenger and the air carrier regulate the ticket and /or pnr of the air carrier.
The duty of the passenger is to present his/her first name and family name in the spelling of his passport.
There can be blind or poorly educated employees, which do not read the text of the ticket and of the passport prior the boarding is over, do not understand their office duties.
The Qatar airways do not employ blind, deaf or insufficiently trained employees for the services.