Qatar Airways — lost/theft of items from checked in bag | |||
This comment is to notify about a pilferage that happened whilst flying from usa to india on march 3rd. My name is vishnu vijayan padinjattedathu a noble nri working in the united states for the past 2 years. This vacation from march 1st i decided to take qatar airways from orlando international airport (Mco) to thiruvanathapuram international airport (Trv) with layovers in newyork (Jfk) and in doha (Doh). It was really shocking when i reached my home and opened my bags i couldn't believe myself that all of things from my bags were missing. I had left with some chocolates and my cloths. As the bags were intact and unopened when i received it in trv airport i didn't doubt anything. My option was only to contact qatar airways and inform about the theft happened as per their request i made out a list of things which i was missing from the bags and i filed a formal complaint with them. After 5 days of contacting them and sending them e-mails they responded that i don't have any claim regarding the matter and that was really heart breaking for me as i was completely helpless that time. I was missing around 1100$ around 70, 000 rs valued items from my bags. I tried contacting them again and they sent me an email saying the same that i don, t have a claim also the reason they put up was that i did not report the theft in the airport (How is it even possible to report when i didn't open my bags in the airport?). Now that they are not taking any responsibility of my bags i wanted to take this to an higher level just to make sure that this does not happen to any of my brothers/sisters who travel from abroad. For that reason i really plead this complaint to be taken seriously and any action required to be taken from your behalf. Was this information helpful? | |||
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To the author.
Last day for the submission to the court - the date of your correspondence / or reply + 1year.
If you still want the compensation and you are able to pay for the legal assiatnce,
email with documents to < aryan(at)vivaldi.net >,
substitute (at) to "@" sign.
Last day for the submission to the court - the date of your correspondence / or reply + 1year.
If you still want the compensation and you are able to pay for the legal assiatnce,
email with documents to < aryan(at)vivaldi.net >,
substitute (at) to "@" sign.
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The complaint regarding the lost baggage had to be submitted in written to the air carrier, whom you had paid or own e-ticket on ther behalf not later than in 7 days following the last flight in your e-ticket
The complaint has to contain the basic fields:-
1. Particulars of the address, according to e-ticket, or PNR, or invoice
2. Particulars of the submitter: full name, address, email, phone, bank account number
3. Brief description of the events:
when, where, which services had been ordered according to, for example, PNR or e-ticket;
when, who had did not deliver the baggage according to bag tag.
4. Request: the statement of the act from the responder (what do you want)
5. Signature / name, date, time, place.
The responding party has 21 days for the processing, or refusal to process the claim,
stating the addressee, reasons, decision, his particulars.
Such documents are not seen here.
In addition, the author does not know his all rights, which are acquired.
If the claim is not processed within 21 days or not full amount is paid,
the passenger is entitled to claim money from the offender via one of the authorities:-
1. Department general of civil aviation in the state of residence, if in India,
2. Customers court (forum) in the state of residence, if in India,
3. District court (forum) in the state of residence, if in India,
4. District court in US.
If the passenger does not know the rules and his all rights, incurred from the cancellation of the flight,
he or she is entitled to hire the lawyer or the legal professional for the agreed fee.
Such assistance can cost from USD100 with the expecation to get ~1250 USD via the court
Time limit: 1 year from the last flight arrival or from the last communication.
Regards.
sr manager for ICAO / IATA irregulations matters
Aryan engineers Ltd
e--mail aryan(at)vivaldi.net