Qatar Airways — Missed flight due to ground staff

Address:OR Tambo

Good day

I would like to complain about the service we received on the 28th of August 2022, from the ground staff at OR Tambo airport that resulted in us missing our flight.

We where informed that the flight was closed, when we entered our flight was still open and there was no last call to close the flight however the family in front o[censored]s was let through. The lady then sent us to the end of the check in station (we had to go from A33 all the way to A90 and then across.

We were subsequently told they could not help. We were then directed back to A33, the consultant was rude and unhelpful. All the while I am running with my little daughter trying to sort this out. We kept getting sent from one person to another and people were very unhelpful. Eventually we speak to a Manager who said he was the one that closed the flight and there is nothing he can do. We were on time for that flight. It had not left the terminal nor had there been a call to close and the ground staff was rude and unhelpful. All the while I am trying to get ahold of our travel agent so they can assist with the cancelation before the flight takes off. I spoke to Qatar but they could book me a flight a few hours later for R44 0000,

We where flagged as a no show, even though we were there on time. Rebooking another flight is costing me extra money that I don't have Ticket number: 157-[protected], 157-[protected]. I could possibly loose the job that I was going to start as I won't make it on time
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