| Address: | Sreehari, Kuzhimathicaud PO Kundara Kollam-691509 |
Dear Sir/Madam,
I travelled with my family from Manchester (UK) to Trivandrum via Doha on Sunday 3rd July, landed in Trivandrum the next day, 4th July. We had checked in 4 bags, but on arrival received only 2 bags. I had filled in the complaint form for the missing two bags at the airport before going to my destination. Now its been more than 48hrs since we landed and no news of the bags. I called baggage service at Trivandrum airport, but they have no status update about it yet.
We are missing important items, like the formula milk and nappies for my 3yrd old, my wife’s clothes, my son’s sports equipment (cricket bat, pads, gloves, helmet etc...). So we are unable to travel around without these.
I had booked cricket training sessions for my son, but without his sport equipment he is unable to start these sessions.
I tried the live chat available in your website, whoever comes to chat from your end apologises and transfers the chat to the baggage service, but then nothing happens. I’ve wasted my time on these chats thrice now, always goes quiet after the transfer, no updates. Poor service by Qatar.
There are no contact numbers provided for calling your help centres for these complaints, that I why I’m writing this email to you.
I’ve attached two screenshots baggage status taken from your app, which shows the bag tags which have been delayed. This is the first time I’m travelling by Qatar and it turned out to be very bad experience, delays in take-off from Manchester and from Doha and then this missing baggage after late arrival at Trivandrum.
Request you to send my bags to my address provided asap. Appreciate if you could provide a quick response.
Best Regards,
Harish Sivanandan
Mob: [protected]
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