Qatar Airways — Poor health and safety measures and poor service


I am very disappointed that Qatar offers no solutions for transit passengers on limited availbility long haul flights during the World cup.
We have gone to great expense to buy two return flights and specifically chose Qatar Airways as an award winning specifically covid safe flight who (supposedly) puts customer health needs first.
There are NO options to leave the airport if you are not visiting Qatar for the match, so transit passengers are basically prisoners in the airport!! I understand it is world cup and that is fine but there is no safe fresh air place for 14 hrs of transit in Doha airport (as confirmed in CHAT ‘help’) Thus a 26hrs total flight, one stop) to get fresh air DURING COVID TIMES is impossible and I have read several accounts that the airport lounges (which are min 60 Euros pp are overbooked and overcrowded) All the hotel rooms in airport are full.
I booked a room close to the airport but was requested to cancel since we do not have football tickets! or the world cup!! The chat support was not helpful at all. At the very least Qatar Airways should offer an option for a complimentary voucher or something for being able to freshen up and have accessibility to services. 
 We are already on a long flight before hand (26hrs flight with Qatar Airways 1 stop). The ‘economy’ ticket is Euro2500 (this is hardly a budget ticket) and it is disappointing that we have saved specially for this flight only to be disappointed by such poor and illogical service .

Some reasonable health conscientious amendments should be made or offer a solution for passengers that will be stuck in the airport (for more than 4hrs transit!!! - in this case 14hrs) and during covid times this is SIMPLY UNACCEPTABLE not to have access to fresh air or to only need to buy an expensive lounge ticket which is overcrowded - so what does that solve!!????
We are booking more than 6 weeks in advice for this so it is not last minute. 
What are passengers supposed to when there are no rooms in the airport available, you cannot leave the airport due to not having a football ticket!! and also no free services to freshen up unless paying for a crowded lounge!! Disappointing!!

I will escalate this to local and international health and safety and consumer rights complaints.
I have flown with Qatar several times and also been a client since 1997. This is hugely disappointing AND UNSAFE and I am appalled at the lack of forethought and preparation for your customers who may not only be visiting for the world cup or who need to wait in the airport for a long time.

I also wanted to add here that your twitter and chat support simply brushed me off and provided no concrete help or solutions, What is the point of service and help when none is offered or no logical solution given???

This is the last flight with this supposedly AWARD WINNING AIRLINE that could care less.
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