Qatar Airways — Pre paid seats booked changed on actual flight

We pre-paid seats for 4 people on the Qatar Airways web site for a flight from Johannesburg to Paris only to find out that the seats we booked differ from the actual seats on the aircraft.

We booked our seats so that we would sit next to each other but ended up sitting next to strangers.

When we complained to the air hostesses they told us that the aircraft configuration must have changed from that what we saw on the web site and that we should complain to Qatar and ask for a refund.

This is totally unacceptable and we request a refund for the money we had to pay for the seat bookings.

We had to pay R4104 on the 19th April for the seat allocations.

Flight details:
QR1364 19 July 2022
QR041 20 July 2022
QR038 27 July 2022
Qr1377 28 July 2022

Passengers:
AJH Muller
K Muller
F Van Tonder
FMJ Van Tonder