Qatar Airways — Rude and abusive behaviour of male steward of flight QR590

Address:Shailaja Prasad, 252 Ramnagar, Nagpur

Dear Madam/ Sir
We just had a wonderful family vacation to Switzerland, thanks to Qatar Airways flying from Nagpur. We wanted to take our three year old grandson, our son, daughter in law & her mother for a trip which was possible because of your airlines.
Me & my husband, who reside at Nagpur have always been travelling Qatar from the time it has started operations from the city.
I am a fashion designer & own a boutique in Nagpur for 25 years now. My husband is a army veteran & retired as a Colonel few years ago.
On the night of 3rd June, we boarded the flight from Doha QR 590.
A 22 was my seat number & my dil’s mother who was our guest was sitting on A24.
Unfortunately the lady sitting in front of my daughter in law’s mother was reclining her seat to fullest continuously, which was fine as long as everyone was sitting or sleeping in the flight.
When the food was served, as the practice is, it took some time for the air hostesses to clear the trays. The lady in front again reclined the seat to maximum & the food tray with remaining food & drink came flying on my daughter in law’s mother.
As a reflex, involuntarily I protested in our local language to keep the chair straight.
Her husband, who was sitting in our row also told her what had happened & said that the said chair was malfunctioning & was reclining way more then what it should.
The lady & my daughter in law’s mother had a word, apologies were exchanged & matter ended amicably.
Air hostess appeared & asked us what had happened, I told her that there was a problem in the chair & something should be done about it. Instead of listening to the complain about chair, she replied in a impolite manner that she is removing the tray & as a airline rule, she cannot ask a passenger not to recline.
We all kept quite at her outburst considering it was so late in night & she must be tired after a hard day’s work.
After some time a male steward appeared & stated asking around of who was using ’abusive language’ in the plane.
Everyone kept quiet as nothing of that manner had happened. Fist he accused the young man sitting next to the said lady & then everyone sitting around her.
When me & my husband tried to tell him about the malfunction chair, he was furious, rude & asked the lady & her husband if they wanted to call ‘authorities’ & press charges.
They replied in negative & told him that it was a mistake on their part & matter is sorted out.
Instead of accepting the answer, he kept shouting, that the said ‘senior citizen lady was ill treated & kept repeating the threats.
Everyone around was quite surprised with his behaviour & tried to calm him down suspecting that he was dead drunk.
We tried to point out that we all were ‘senior citizens’ & he should keep his tone down as my three year old grandson was sleeping in the back row. In response, he shouted that he ‘doesn’t care’ if the toddler was sleeping or would get disturbed due to ruckus he was creating.
My son tried to reason with him, my 66year old husband also tried the same but to no evil.
After the flight landed at Nagpur at 2.25 am on 4th June, when all passengers were disembarking, the steward stopped my son, spoke & walked very aggressively towards my daughter in law who was carrying the sleeping toddler When my son tried to intervene to protect his family, the he threatened him with dire circumstances. Threatened the staff who tried to intervene that he will ‘sort out’ everybody in Doha.
It was a very surprising behaviour from the staff of award winning airlines like Qatar.
I request you to look in to the matter, I believe there are cctv cameras in the flight. The crew, the pilot himself witnessed what went between my son & said rude staff.
First incident report was filed by my son ( who himself is a commercial pilot license holder) picture of his pass port was taken, the relationship manager of Qatar also came at the baggage area & agreed to file a report against misbehaving crew.
It was almost morning & after more than 10hours of journey, we left for home. Instead of having memories of great family holiday & our first with our grandson, we went home with disturbing thoughts of shouting, ill behaving, assaulting, drunk employee of Qatar airlines.
I request you to look in to the matter & take suitable action as such people in your prestigious airline are a dampening factor to your otherwise sparkling reputation.
Attaching my boarding pass for further reference.
Hoping to hear from you real soon.
Thanks in advance for your cooperation.
Shailaja Prasad
252 Ramnagar
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