Qnet — IR ID No.: IN172203

I was influenced by connections to join the qnet (Vihan direct selling) business.
I don't wish to continue my membership with qnet. I had called customer care service number. On first day it worked and they provided me steps on how to withdraw membership. However, since the the call is not proceeding and i am getting message that service is under maintenance.
I have dropped email already to support center and had provide the documents they requested. However didnt hear back anything after that. Later i got a message that some product is shipped by qnet to me through bluedart and i emails support center immediately to stop the shipment, since i have already applied for withdrawal of membership. However, no action was taken and product was shipped to my home.
I want a resolution to this case on following points :
1. Complete withdrawal of my membership
2. Refund of the amount that i paid