Qnet — misguidance and forcing to purchase overprized products and and not refunding the amount

On 15 august 2019 i purchased the products carios watch and the sharp air purifier worth rs 165000. As company has the refund policy of 30 days i mailed them on 21 august i mailed them for the stopping of dispatch and refund of products. After vigorous calling and mails i received the mail on 26 august request is under process. After again calling they said that products have not reached company then i tracked it they have given a wrong id for watch and other was still in delhi warehouse as bluedart was not communicated by qnet for reversal.

After catching them qnet was saying we have not dispatched it. How is is possible if courier man called and told me to receive the products but i refused and instructed him to take it back to company. It was lying to me from so many days and making me wait. Then they made a story on air purifier and said that the product has not reached. I requested blue dart to send it at earliest to the origin. After that also they were not telling me about the confirmation of product. Everyday i was calling and mailing them after that i gave them the proof and the receiver's name then they had no option left to lie so they accepted it. But now after the refund process is completed they are not transacting the amount. I received the confirmation mail on 6 sep till now they are not transacting it since i can't catch them now anywhere.
The person i have taken loan is threatening me and asking me for the money. I am holding him from last 21 aug since i filed for the request now i am helpless. Despite of regular mails and calls qnet is not listening me and holding on the transaction as acc to them they did my process earlier than process and i should thank them. But i provided them the proof and all so that they can't lie. I don't understand if other ecommerce sites like amazon and flipkart can do it in no days why qnet is taking so much of time. I request you to please ask them to refund my amt as person is threatening me. I will be thankful to you.
Qnet customer care no: +[protected]
Email:support. [protected]@qnetindia.in