Qnet — Refund_IN820100

Product purchased date: 14.06.2021
Refund applied date: 21.06.2021
Rejected as not submitted color copy valid id with the refund request

I have joined this business with referral to my trusted office collogue
I have paid this money for software training not to purchase the product
My office collogue & her senior member have offered me complimentary gifts instead of professional fees & purchased products on their own
I don’t wanted to continue this business & applied for refund
I did not receive any receipt of Indian portal purchased product till date as they wanted to conceal information even though I received refund itself.
Even though refund applied within the timeline Q Net customer support rejected as I did not attached color copy valid ID
Since as per Q NET Team mail communications my valid ID shared has not been considered, my registration is VOID. Still I do not understand why it is taking so long for a great company to arrange refund
After several communications Q net support team has asked me to raised complaint with network integrity team
Reference No.: CXN[protected]] Complaint: Investigation
I have submitted plenty evidences along with support mail communication on 5 th july 2021
Still case is under investigation & not responded
I had asked many queries regarding registration process, registered documents and availability of refund procedure (Global), confirmation regarding registration documents.
Neither India support nor global support has bothered to answer my queries till date.
Refer Mail Communitarian: Global Support Mail & India Support Mail

I would like to bring to your notice below points:
Valid ID:
Mail Communication
Dated on 16.06.2021 by In Service “Muhammad Shahnaz”
The person has clearly stated that my name is not matching with database. I should file new IDC concern with Government Valid ID
My details are not matching as per Q Net policy requirement with Government valid ID data base
If registration is incomplete where lies the question of my name to be registered in Q Net database?
- Which is void
Mail Communication
In this e mail India support team had clearly stated that my signature is not matching with PAN card & suggested that I should file new request. I was again asked to fill up distribution form & acknowledgment letter with signature on second page. Further KYC status is still not confirmed yet

Here I want to bring to your attention that none of the document is couriered or provided to Q Net by myself also I did not submit any cancelled cheque as mentioned in affidavit.
• Till date I have not signed any P2P Contract except affidavit (E mail confirmation) before purchasing products
• I was not directly involved in the registration process hence unaware about registration process & submitted registered documents.
• Till date I have not logged on to my online portal for purchase of product as it was solely executed by my colleague & her senior team member - I am ignorant about the portal they have been using for buying goods.
• as conveyed by IN Service” Mohammad Shehnaz” submitted ID is not matching with database requested to submit new 'Government Valid ID'
• I had not been directly purchased goods (Global as well as INR) & completely unaware of return goods policy.
• I have done cancellation of goods well within the time line (7days).
• I couldn’t attach colored ID as refund policy was not introduced to me clearly & transparently also not informed to me during registration.
• On 21 June 2021 I have received IR ID & Password itself which indicates that I have not logged on any portal or aware of online procedure.

Request you to consider above facts & register a complaint