[Resolved]  Qnet — refund not received for products returned - ir: in175476

Name : gloria nixon lopes
Ir: in175476

My name is gloria nixon lopes and my ir id is in175476. I had returned the products as per policy. The products and refund request was accepted. And on 03/12/2019, i received email from qnet saying my refund amount will hit your bank in 30 working days. But i did not receive it. Then there was another fooling game started saying the dd i originally provided is not cleared in bank. I asked for the reason but they denied to give reason. Your finance team agreed to send it back to me, and i had to encash it from back (Even though they know the dd was created from my upliner’s bank account). Then they asked for various information and confirmations. I provided all the information and confirmations they requested. But now all your teams have started responding to me.
If you really have issue with dd, send it back immediately.
If you have already dispatched dd, then send me the waybill number. So that i can track.
And if this was just a fooling game, please stop this and refund my money to my bank account. I have already provided all the banking information.

Below is step by step flow of communication and information.

1. 05/11/2019 – the email for the product return and refund request was sent by me. The confirmation was received with case reference number cvn[protected] on same day.
2. 06/11/2019 – an email update received “that your refund request has been sent to hold the commission and product”.
3. 14/11/2019 – i received an email with the address to return the products.
4. 15/11/2019 – the products were dispatched from my side and waybill number was provided through email.
5. 23/11/2019 – i provided the pod through email.
6. 02/12/2019 – the confirmation received as “the refund will be processed only for the returned products which we have received from your end along with the virtual product”. And bank details were requested. On the same day i provided the bank details.
7. 03/12/2019 – i received email confirmation saying “the refund process has been completed and sent to finance for further proceeding of payment through bank transfer. The refund amount will hit your bank in 30 working days.”

8. 02/01/2020 – i received email saying they were trying to call me on my number and were not successful in reaching me. And asked me to provide alternate number & time. I provided alternate number and time on same day.

9. 07/01/2020 – i did not get call back until this date. On this day, i got call from “shalini” saying that the demand draft provided for payment was not cleared in bank. I asked for the reason, but the reason was not told. I was instructed to send an email to request back the dd and immediately after my email they will courier back the dd. Accordingly i sent the email on same day.

10. 13/01/2020 – i did not get any update until this date. I called up, and the call was transferred to shalini. She said i need to provide them the dd details. I provided the dd details that i had on the same day.

12. 16/01/2020 – i called up and again call was transferred to shalini. She said i need to provide dd number as well. Once received the dd number, the dd will be sent back to me immediately. I provided the dd number and all details on same day.

13. 17/01/2020 – i got an email asking if i want to continue the business or terminate tc. I responded on same day saying terminate the tc and complete my refund.

14. 23/01/2020 – i did not get any update until this date. I called up and again the call was transferred to shalini. She said i need to write “return my dd” instead of “complete my refund”. Once i send revised email, the dd will be dispatched immediately. I responded on same day with change in wording as instructed.

15. 27/01/2020 – i called up customer care for the update. I was told that the demand draft is dispatched and waybill number will be provided through email within 24 hrs.

16. 29/01/2020 – i did not receive the dd. I sent email for the update, but no response received. I called up customer care. He said i will receive the update by next morning and will get a call from finance team.

17. 30/01/2020 – i did not receive any email update. Also, i did not receive any call. I sent email for update again.