| Address: | Mumbai City, Maharashtra, 401107 |
This is with regards to the incomplete product delivered to us by quickr.since quickr is all about buying and selling our own products, we had placed an order for a sofa set with a free side table which was being sold by a guy named inder from andheri and we made the payment for the same.as per quickr free doorstep delivery we got the sofa set but not the side table which was promised by the seller on the add.when contacted quickr, it seems apparently they did not mention the side table on the pickup sheet and just picked up the sofa set.when contacted the team, an employee named tasmiya informed us that the issue will be resloved asap.now, the seller was travelling abroad for work reasons and does not have time for responding to the calls or mail sent my quickr.1stly the delivery was delayed by a day and then an incomplete delivery recieved.we have made the full payment of 2500rs as per the add for the cane sofa set and a free side table for the add is:[protected].tasmiya told us to send a mail to [protected]@delivery.com and cc to [protected]@quickr.com.
Which is done.also as per tasmiya the payment has been stopped.so the seller will not recieve the payment untill we get the free side table. But now the quickr team is backing out for their mistake which they did while making the pickup sheet.and neither is refunding our money back. I have attached screenshots of the add anf also do have call recordings if required.adhering to all this, i would like to complain against quickr for non ethical work, mentally harressing us, wasting our time and money for their mistake and majorly for not training their employees to speak politely to the customers and that a strict action with a resolution be taken.
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