[Resolved] Quikr — Ad[protected] fraud | |||||
I bought a ray ban glasses where description said "original ray ban aviator" Ad link: Http://bangalore. quikr.com/escrow/original-ray-ban-aviator-and-ray-ban-wayfarer-for-4k-w0qqadidz[prote...⇄ When the delivery guy arrived, he called me at the junction and delivered the packet in haste as he was already in a traffic queue. i opened the packet within 3 mins and found that product was a cheap low quality ray ban counterfeit (and not original ray ban). i immediately called delivery guy and he said he would check with quikr and call back. later when i called him he informed me that quikr has told him not to pick the item. I also got it confirmed with ray ban service centre, indiranagar and could confirm that it was a duplicate ray ban. I contacted quikr helpdesk to stop the payment. they are not supportive on this issue and asking me to deal with seller directly. seller is saying he had handed over original glasses to quikr and i could deal with quikr. i am not sure if duplicate item was sent by seller or original item was replaced by quikr delivery. this could be only tracked if quikr can track where the fraud happened. Ticket no. [protected] Ad[protected] Delivery person contact details: 91-[protected] Seller contact no: +91-[protected] Delivery person's manager: +91-[protected] Regards, Desai Was this information helpful? | |||||
May 12, 2017 Complaint marked as Resolved Quikr customer support has been notified about the posted complaint. Verified Support Jul 16, 2016 Quikr Customer Care's response Hello Dushyant,
We are sorry for your experience. We've shared your details with our customer support team and they will get back to you shortly.
- Team Quikr
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 3 Comments | |||||
Comments
Again received a reply from customer care.they again backed out from resolving this issue. Asking me to solve it with seller.
Disgusting. Wonder what is customer satisfaction % of this company?
Disgusting. Wonder what is customer satisfaction % of this company?
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+91 80 6736 4545 [Care]
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Also, Here are serious of events how Quikr is making it impossible for buyer to resolve an issue.
1. 2:15 pm - Delivery guy calls up mentioning he is in a hurry and come to nearest junction
2. 2:34 pm - Hands over the parcel (wrapped and cello taped in bubble wrap) only after taking signature against the delivery paper. The parcel was handed over while the vechile was in a busy traffic signal queue (at mahadevpura Total mall signal, Bangalore). Guy didnt even get down of vechile making it obvious that he cannot stop any more as the vechiles are honking from behind
3. 2:37 pm- I open it right there and called exactly in 3 mins after delivery and called delivery guy. Delivery guy informs me that he needs approval from Quikr to collect the item and he would call.
4. 2: 50 pm - I call the delivery guy and he says Quikr has asked him not to collect the parcel.
And now:
1. Quikr customer support asks me to deal with seller as I have signed for getting the delivery (email attached)
- Dear Quikr, Signature was taken before handing over the parcel and while the vechile had halted for a 5 secs to deliver in a busy traffic queue.
2. Seller said to check with Quikr as the entire transaction was via Quikr. Now doesnt pick my calls.
3. Delivery guy says He is contractor of Quikr and not right people to discuss this.
Isnt this a total Deadlock for the buyer? and Isnt it obvious that this issue CANNOT be resolved with out Quikr (who was the mediator in the entire transaction)?
Company backing out when its time to resolve such a serious issues seems really unethical and also explains company's customer satisfaction.