Quikr — Ad ID[protected] cancellation done but refund not received

I had placed an order in Quikr assured for 2 seater dining table on 11th November 2021, cancelled the order since the seller was not able to deliver within estimated time.it more than 2 week since I had cancelled the order I haven't recieved my refund yet.

Escalated the issue multiple time to quikr support no action was taken
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Hi Ishwarya, Apologies for the dismay caused. We shall reach out to you at the earliest and resolve the issue. Thank you.
Ishwarya Sampath's [Complaint's author] reply, Dec 21, 2021
Hi team,

I was told I would get the refund within 10 days, it's 21st of Dec now still no sign of refund and no proper response.i was told technical issue is it there for a month now
This certainly shouldn't have happened. Certainly not the experience we want you to have. We are extremely sorry for the delay. We shall look into it and address it soon.
Ishwarya Sampath's [Complaint's author] reply, Dec 28, 2021
I haven't heared back from you yet
I was told I would get the refund within 10 days it's been more than 10 days ..this has been so far been worst experience with Quikr where it's more than a month since I had cancelled my order by refund hadn't been intiated.

I don't get a proper response from the Quikr team literally I have to follow up on this site and told it would be taken care post which no action is taken

Your issue is in progress and is being worked on by our concerned team. We're prioritizing your request, and I will make sure this issue is resolved soon. Thank you.
Hi, we have successfully initiated the refund for the advertisement ID:[protected] on 03rd Jan 2022. Typically, this amount is credited to the respective account within 5-7 business days post-initiation.

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