Quikr — amount paid to quikr not reflected in account or not refunded

Hi,
This is regarding a payment made to publish an ad on your website for 3bhk apartment in omr/padur. The amount has been deducted form my hsbc amount (The hsbc payment to quikr details mail was forwarded quikr mail from [protected]@yahoo.com). But no paid ads is placed on your website. I have talked to ms. Chaya of customer service who asked me to send the mail of hsbc letter as a proof. I sent and called but no response.. Please refer to ticket #895254. If no action is taken from your side to publish the paid advt., then the amount of rs.778.00 shall be refunded.
Refund amount rs. 778
Mithran ([protected])
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Quikr customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2020
Quikr Customer Care's response
Hi. We are sorry to hear that. We shall reach to you ASAP. Thank you
Apr 05, 2020
Updated by Mithy
HSBC

Dear Customer,

We write to confirm that you have spent INR 798.00 using your HSBC Debit Card ending with 6369 at Quikr on 18MAR2020 at 00:57 hrsQuikrHomes Support <[protected]@quikr.com>
To:
Mithran Joseph

Wed, 18 Mar at 1:12 pm

Dear Mithran,

A request for support has been created and assigned ticket #895254. We will be getting back to you within 24 hours and provide suitable solution.

Issue Raised by: Mithran Joseph
Email id: [protected]@yahoo.com
Subject: Fw: You have used your HSBC Debit Card ending with 6369 for a purchase transaction
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