Quikr — bad customer service. its been more than 10 days item got sold but still no response

Ankit267

Address:

Bangalore, Karnataka

This is regarding ad id[protected].
I sold the product to buyer on 26thdec, 2019.
After lot of calls to customer care, they picked up the sofa on 31dec, 2019.
It's been a week since they picked the sofa but they haven't delivered it to the buyer.

Today, i got to know from buyer that he received a call that center table is damaged.

I am really frustrated, quikr doorstep customer care has no person sitting to address the claim. They call you back and assure that they will look into the issue but to no avail.

Kindly look into the matter.

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Quikr customer support has been notified about the posted complaint.

Jan 07, 2020

Updated by Ankit267 I received pics from buyer that when they delivered the item it is completely damaged.

Verified Support

Jan 08, 2020

Quikr Customer Care's response Hi Ankit, we are sorry for your experience. Our doorstep team will address this issue at the earliest and provide you with an update. Thank you.

Jan 22, 2020

Updated by Ankit267 I am sure Quikr will go down because of the way it works.i don't think bad of anyone but it's apparent by the ways of working .
Today is 22nd Jan, 2020 and since 7th Jan, 2020 I am being listening that I will get the refund in 3-5 days. I don't know on which planet do they live that their 3-5 days are so long.
I had written mails to Atul Tewari(COO) and Pranay Chulet(CEO) and received calls from Jennifer on my case .I thought the issue will be resolved but I guess it's still the same.
No one cares.no one picks calls. No one actually knows the status of your case.Utter non-sense. Something is wrong with the company and someone has to look into the ways of working. Pathetic