[Resolved]  Quikr — Buyers payment is not protected

Address:	Vadodara, Gujarat, 390002
Website:	www.quikr.com

Hi,

i bought games cds from quikr.com and yesterday i got the product but when i checked all cds but all are not working. they are very old and with scratches so they didn't play on my console. now i talked to seller but he was also avoiding and told me to sell it other or wait for me when i will sell it then i will give you money.and seller also told me that he also don't get the money. so quikr has my money but they can't protect buyer. they will give money to seller even if i told them that product is defective.
here is my ad id :[protected] and Transaction id :[protected].

can you help me please. neither seller nor quikr wanted to help me. i bought because i thought my money is safe with quikr company. even they show on their webpage that buyer's money is safe with them. they give money to seller when buyer received product.

Thank you.