[Resolved]  Quikr — certified mobiles

Address:	Bangalore, Karnataka, 400057
Website:	www.quikr.com

I bought an unboxed certified motog5 plus from quikr certified mobiles sold by melon infotech.

The package received by me was not sealed properly. When i opened the package and then the mobile box, the mobile contained various scratches all over its body and multiple dents as well which was not as per the definition of quikr unboxed phones.

Along with this the screen had a bleeding issue, like the screen had been replaced.

Plus the imei numbers on the quikr invoice was different than the number on the mobile. This clearly means that the device was somehow changed in the delivery/other process.

I contacted the quikr certified team and told them about the issue, also sent them the issue proof photos and the entire unboxing video which clearly shows the package not being sealed properly.

The device was picked up for replacement after 5-6 days by the quikr person.

Now it's been around 4 weeks and there is no news about my device which was picked up. I have called quikr mobile multiple times and sent multiple mails on the email id, but to no avail. I keep getting the same rehearsed answer that the team is taking a look into it and the issue has been highlighted to the concerned department.

This looks like a clear case of fraud from quikrs end. I have also asked for a refund since they are not sending me the replacement device, but quikr does not support refunds policy.

All in all a pathetic buying experience.