[Resolved] Quikr — Constant failure from quikr | |||||
Dear doorstep, You guys charge rs 300 for so called hassle free delivery, but i am a victim of your hassles for the past three orders that i have made. The last time my ad id[protected] suffered for a week for delivery to be done in the time slot of 4 to 8pm. The logistic team misbehaved saying they need to go home and they will talk to quikr to cancel this slot for deliveries. This time ad id[protected] is suffering for delivery in 4 to 8pm time slot. When i call up customer care, the delivery unit transfers the call to scheduling department and vice versa and keeps saying you will get a call from our side but that never comes. So i am ashamed to see that the customer has to pay 300rs for hassle free delivery and then keep contacting the delivery unit, the scheduling department, the logistic team and every hassle has to be taken up by the customer. A customer, who works 8 to 6 per day has to leave all his work and keep contacting because quikr cannot assure of a delivery in the time slot he/she has booked. I have decided to further never call back on the customer care. I have paid for the item and if it is not delivered within tomorrow i will be liable to get back my refund anyhow. Was this information helpful? | |||||
Sep 9, 2016 Complaint marked as Resolved Quikr customer support has been notified about the posted complaint. Verified Support Aug 02, 2016 Quikr Customer Care's response Hello Anamika,
We are sorry for your recent experience. We've shared you details with our support team and they are looking in to the issue.
- Team Quikr
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1 Comment | |||||
Comments
I have purchased 1 product from quikr and my ad id is :[protected] i have also made payment of this product. But still now i have not got the product. I m calling to customer care they r saying that our delivery boy will contact you within an hour but from 2 days i have not yet received any call. I am really not satisfied with service of quikr. Please cancel this order and refund my money back.
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