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[Resolved]  Quikr — Convenience Fee charged without informing and customer care not providing nodal officer details to escalate

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1. without informing quikr charged 199 from me for selling the item. this was never informed to me while posting or updated me during the process. it was also not mentioned anywhere till i accepted the offer. this is cheating. when we talked to customer care they mentioned that since the policy changes happen very frequently they will not be update those to customers.

2. doorstep pickup and delivery team never keeps time. they are always 2 hours to 2 days late. the customer service team don't have any clue on the same as well. there is no coordination between delivery and backend teams

3. No response from customer care on any of the complaints raised.

4. Quikr does not have a properly setup Nodal or appellate office to address customer complaints. if they have, the customer care will not share the same and they keep telling that nodal / appellate will not be able to solve the problem as well.
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Complaint marked as Resolved Jan 24, 2017
This issue is resolved. thanks to Jennifer from Quikr doorstep support team in working out resolution and following up till closure. Surely a positive aspect.

Complaint Status


[Jan 21, 2017] Quikr customer support has been notified about the posted complaint.
Verified Support
Quikr Customer Care's response Jan 21, 2017
Dear User,

We regret the inconvenience caused to you. We've shared your details with our support team and they shall get back to you.

Thank you.

- Team Quikr
Updated by tmj Jan 23, 2017
Hi,
the customer support called on 21-Jan and after understanding the issue, they mentioned they will call back in 30 mins. yet to get call back or any resolution.
best regards
Updated by tmj Jan 24, 2017
Hi,
This issue is resolved. thanks to Jennifer from Quikr doorstep support team in working out resolution and following up till closure. Surely a positive aspect.
regards
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    Customer satisfaction rating
    82%
    Complaints
    4522
    Pending
    407
    Resolved
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    Quikr Phone
    +91 80 6736 4545 [Care]
    +91 22 6729 0000 [Head Office]
    +91 22 6779 7979 [Support]
    Quikr Address
    1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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