[Resolved] Quikr — Customer support

nipika

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560016
Website:	quikr.com

One of my orders had to be delivered on Monday. But they cancelled it without any intimation. I call them next day, some Anurag Tyagi from delivery team picks-up and assures that he'll get it delivered on Tuesday. Not receiving any confirmation call, I call the customer care no, now some stupid Parvat attended my call who again assured of tuesday delivery. Again I called back to confirm, another stupid CS Mani picks-up assuring the same. In the end I came to know that they can deliver it only next morning. I wasted my time from morning just for one delivery in priority as the entire situation arose because of them and i'd be leaving the next day. These CS guys do not give any proper info and give wrong expectations to the customers.

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Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2016

Quikr Customer Care's response Dear Nipika, We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr