[Resolved] Quikr — Damaged cot and no refund.

Lolita D'Souza

from Bengaluru, Karnataka

Address:	560075
Website:	quikr

I sold my well-maintained cot thru quikr for Rs 7000.The buyer opted for doorstep delivery. On the way quikr damaged my cot and the buyer rejected the product. I got my cot in a damaged condition. When the delivery guys were at my house I had complained to the call center about how the cot is brought in damaged condition.They told they will check with the team and do the refund. Now its been 13 days and I have not got any solution for my escalation. Quikr team, everyday only promising me this that, but nothing is happening. Every day I call them and they say, they need 48 hours. I have also got many calls from drivers asking me to negotiate and they even told me that they are not able to pay so.. Also, quikr team has asked me to negotiate.
Why should I negotiate when quikr team has damaged my product. I have escalated this thru calls and mails with pictures to the team leads and the managers there but none is interested in replying me.
I want my money back.

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May 10, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Oct 27, 2016

Updated by Lolita D'Souza Ad Id[protected]

Verified Support

Oct 27, 2016

Quikr Customer Care's response Hi Lolita,

We regret the inconvenience caused to you. We've shared your Ad ID with our support team and they will get back to you.

Thank you.

Nov 08, 2016

Updated by Lolita D'Souza I have not received any solution from the quikr team, The social media team of quikr is talking the same thing what their customer support team was talking.
Nor they are replying for my last mail.

I am taking this complaint seriously and I am going to send a court notice to their office for creating such a mess and sending unwanted people at my house and using unprofessional ways to deal with the complaint.

We have been trying to settle this issue by reducing the claim amount ( we have found someone who is readay to pay 2000 for the junk however there is no further attempt from quikr side to resolve the issue)

The selling amount was Rs 7000.