[Resolved]  Quikr — defective quikr certified unboxed mobile handset

Website:

www.quikr.com

I paid 6900 for an unboxed moto g5 plus 64 gb model certified by quikr.
I got a call from quikr to confirm the delivery and was informed that it comes with 7 days replacement.
On 22nd june 2018, a moto g5 plus 32 gb handset in a very old box without any charger or accessories was delivered. Not even a pin to remove sim card tray.
Apart from these the handset has some severe issues :
1. The display seems to be stuck with low quality gum to the body.
The gum is visible and clearly felt by touching the sides of the screen.
2. Neither the call-speaker nor the loud speaker of the phone works.
3. Even attaching a headphone doesn't work.
I emailed the issue to [protected]@quikr.com, [protected]@quikr.com, [protected]@quikr.co.in on 23 and 24 june 2018.
Got an acknowledgement from [protected]@quikr.co.in to be called in 24 hrs, but got no response till now.
I also called the customer care number "[protected]" but the lady disconnected my call in the name of connecting the call to certified mobile group. I have a recording of this call.
Now, i am stuck with a useless box in the name of handset. It seems the seller removed the parts to repair other device and sold the leftover in the name o[censored]nboxed phone.

I have proper video recording o[censored]nwrapping the quikr delivered package. And proper backup of calls and emails to and from quikr.