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[Resolved]  Quikr — Delay in Installation of product

I had ordered a queen size bed from Quikr. (product ID:[protected]
on 16/03/2021.

The product was delivered on 18/03/2021. I was told that the installation of bed will be done within 48 hours. but its been five days and I have not received any communication regarding the installation process. They send me two messages with contact numbers for installation but those numbers are also switched off.

I have tried to mail them everyday regarding the problem but I have been getting the same computer generated responses and no solution of the problem.

Ticket ID: ([protected]) for the same

I tried to contact them somehow since they do not have any customer support for quikr bazaar. There is only mail support which is of no use since they keep sending the generic messages without any solution.

The customer care representative told me that they had called me. But I didn't receive any calls regarding the issue and I also have my call logs to support this. They kept insisting that I will have to wait for 24 hours before I get a call from them and this is after I have tried to contact them over phone and mails thousand times. I don't know what they mean when they say that it is being dealt on priority basis and still they are lying that their executive called me.

Still waiting for the issue to be resolved.
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Mar 24, 2021
Complaint marked as Resolved 
Installation completed
Mar 23, 2021

Complaint Status

Quikr customer support has been notified about the posted complaint.
Mar 24, 2021
Updated by Gunja Baranwal
This is in continuation to the same complaint. Yesterday they called and I was told that installation will be done by 2 pm on 24/03/2021. They had sent me this message also:

Hi!! Thanks for placing an order with us and keep shopping. Your Order ID[protected] is successfully delivered. Installation would be completed within 48-72 hours. If you have any queries related to Installation, please feel free to contact us on [protected] or Email to [protected]@quikr.com

This time again they have provided the number which is switched off. And when I am trying to connect to customer care representative. The representative rudely told me that "we do not have any solution for this issue."

I don't know what are they sitting in there for if they can't resolve the issue.

There is no way a customer can contact the doorstep delivery team. All the replies they are giving are computer generated.

Really disappointed with Quikr. Will never think of buying anything from it and never recommend it to anyone.
Verified Support
Mar 24, 2021
Quikr Customer Care's response
Hi, We regret the discomfort caused. We shall connect with you shortly and address your issue. Thank you.
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    Quikr
    Customer Care Service
    Customer satisfaction rating
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    Quikr Phone
    +91 80 6736 4545 [Care]
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    Quikr Address
    1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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