Quikr — delivery and payment refund

Address:

Apt G5 Adi Balaji Residency, Bhagya Nagar, Kukatpally. Near Gautham Model School, Hyderabad, Andhra Pradesh, 500072

I purchased 2 items from quikr ad id:[protected] &[protected], on 23/08 and 24/08 respectively. I paid rs 7000 each for the items but i was informed on 3 sep (After 10 days) that the order with ad id:[protected] cant be delivered as the item is not available in the warehouse. I was extremely upset and ordered for cancellation of both my orders. The order with ad id:[protected] was cancelled and refund initiated but no one knows how the refund will happen, all people were giving me wrong information. But the order with ad id:[protected] is still in progress and not been cancelled. I cant reach out to anyone in quikr as there is no way to reach a person from customer service and i will have to wait for their call, and sometimes no body calls back. This is terrible customer service and i have made payments of total rs. 14000 and i am neither getting my products or my money back. Whats going on??? I need to get my money back immediately