[Resolved] Quikr Doorstep — Deficiency in services-non receipt of payment

Suresh Appa

from Bengaluru, Karnataka

Address:	560062
Website:	www.quikr.com

I have placed ad on quicker doorstep (Ad no:[protected] on 5th june for sale o[censored]sed cot and mattress and there was a response online to buy the same from someone for a price of rs.12, 500/- for which i have accepted. Quicker doorstep has picked up the cot and mattress on 7th june for delivery to the buyer and communicated that the sale proceeds will be credited to the bank account which i have shared. But, even till now i. E, 12th aug, i have not received the payment nor product is returned back. The buyer has confirmed that the product is delivered to him and the payment is made.
There is no convincing or satisfactory response from quicker to my mails and phone calls.
Now, i request to expedite the payment due along with interest and also compensation for pain and agony caused as i am not sure to buy the alternate cot and mattress for the use of my family due to uncertainty of delivery by quicker. The amount i expect to be settled is rs.25, 000/-

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 26, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Aug 12, 2016

Quikr Customer Care's response Hello Suresh,

We regret the inconvenience caused to you. We've shared your Ad ID with our customer support team and they will get back to you shortly.

- Team Quikr

Aug 18, 2016

Updated by Suresh Appa Hi,

No response so far against the above complaint except the acknowledgement.
Suresh

Aug 19, 2016

Updated by Suresh Appa Hi,
My above complaints is not yet resolved. I have cooperated with Qucker team by giving all the required details and also shared the seller confirmation copy. But, i regret that no response is received from Quicker team.
I demand to confirm immediately that whether the product is picked up from my home by QUicker team or not? Whether Mr Ravi, who has signed acknowledgement, is part of Quicker team or not. Enough time is given to reply to the above questions. Your silence to the above queries is deemed that the product is picked up by Quicker and there is deficiency in services, if i do not receive the reply by 5 pm of 20th Aug and will be basis for further legal action.

Regards,
A Suresh

Aug 25, 2016

Updated by Suresh Appa I have not received reply so far. It is astonishing that Quicker is not able to identify the person who picked up the product and delivered to the buyer. I have placed an ad on Quicker and is accepted by the buyer. Except, Quicker team, others do not have access to the buyer and seller information to pick up and delivery. This incident brings into light the serious security lapses in your office procedures and systems. If this is not checked and controlled may result into robbery, murder for gain or assault on women at home, as persons with access to information on Quicker platform entering the premises of public and Quicker team has no clue about these persons.

Hence, i am compelled to send the complaint to police today narrating the complete incident and potential threat to the general public by Quicker door step services.