[Resolved]  Quikr Doorstep — Delayed delivery without any notification

Address:	Bangalore, Karnataka, 560052
Website:	www.quickr.com

I have never had faith in online transactions or online shopping and I've finally been proved right.

Last Sunday I came across a used table and chair for Rs. 1400 and after speaking to the seller we settled at 1200. After finalizing the purchase, I received an online bill of Rs.1600. They charged me a shipping fee of Rs. 400 within my own city and for a distance of around 10kms. I didn't mind it much because I was desperate for the table and chair. They assured me that it would be delivered by Wednesday in the 4pm to 8pm slot. I made three to four calls just to confirm that my time slot and address details were updated. I waited all evening on Wednesday and then called up the office and a lady said that it has not yet been picked up from the seller.

A notification or a call or a message would have been much appreciated in case there were technical issues causing the delay of my purchase. But i wasn't informed of this until I called the office.

I have also been sent an invoice bill charging me for an additional Rs. 450 as conveyance charges. When i asked the lady what it was about she said i had to pay it to the men who deliver it to me. Only after insisting that i have already paid for the shipping, she checked and said that i have paid and they made a mistake by charging me extra.

Im waiting for my purchase which is supposed to arrive tomorrow. I really hope it does. This was a very disappointing event and I'm surprised that a well known company such as Quickr has such an untrained customer service and transportation team.