[Resolved]  Quikr — Extreme delay in pick-up and poor customer service

Address:	Bangalore, Karnataka
Website:	www.quikr.com

I had posted a Quikr Ad (No#[protected], and the buyer paid for delivery on 21-Apr-16. I have faced the following problems which has not only left me with a very poor customer experience, but continues to trouble me without a resolution:

- Based on their website information, a phone call is supposed to be made to the seller within 24 hours of payment for scheduling pick-up. I never received the call till 26-Apr-16 (They have no respect for their own turn-around time)
- I have followed up with the team since 22-Apr-16 and have made approximately 34 calls till date to their customer care (per minute charge has been Rs. 1.50)
- In the calls I was given various misleading information and finally asked to call up logistics directly (the number always led to Quikr Homes)
- Every time I was told my request has been set as priority and someone will call back in 1 hour, that never happened
- Call center employees were rude, arrogant, and misleading and not serious about their role or concerned about company reputation
- Supervisors refused to take my call (one did and took full responsibility promising to call back which never happened)
- I finally got a call on 26-Apr-16 at 9:32 a.m. and was informed that the pick-up is scheduled between 4-6p.m on the same day
- However, another call came at 11:32 which i missed. I immediately called the call center, and was told my service has been marked as no response from seller (I even received an SMS with the same info)
- Post this, I was guaranteed twice the pick-up will happen on priority, and someone will call, which again never happened
- Meanwhile, I had to continue post-poning the arrival of my consignment and had to be home for 5 continuous days in anticipation of Quick pick-up from Quikr
- The response was stereo and no-one had any resolution. The operations of the Quikr Doorstep is far from any modern performance and actually reflects they have very poor management driving this service

All the above mentioned information can be verified if the calls are reviewed by the management.