Quikr — fake mobiles & cheating with delays

ManuIndian

from Bengaluru, Karnataka

Address:

560048

First of all they sold a third class mobile and they charged extra for guarantee & door step service and pickup. Mobile gets switched off on its own after few mins o[censored]sage. Later they don’t respond to mails even after reminders. Finally they ask you to send mobile battery usage videos but now mobile is not getting on at all and these guys don’t even have mimimum ethics to respond to emails and not even phone calls. Seems like they are just cheating and avoiding their responsibility. Other details given below with their ticket number and videos.

Mr syed

Ticket no:[protected]

Are you serious in fixing this or you are just buying time to escape the company responsibility to fix this?

The phone is not getting on.

Regards

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Quikr customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2019

Quikr Customer Care's response Hi Manu, we regret the discomfort caused. Our support team will look into this issue shortly and address it. Thank you.

Dec 19, 2019

Updated by ManuIndian I tried calling Quikr customer care thrice. First of all they don’t take direct complaints and next it just have 2 hour call back but they seem to be acting as if they are calling and the guys says hello hello hello for 4-5 times and drops the phone. Later I chosen other option which is not mobiles sections and tried reaching them, they could finally get my ticket number and they promised they will escalate and call back after 2 hours but it did not happen. As usual it’s the same unprofessional local tarkari shop experience I got today from Quikr again.

Dec 23, 2019

Updated by ManuIndian Contacted Quikr and it’s of no use.
Quikr says it’s sold by sold by- MyEHub vendor
But you guys did not give their contact details and the details of this vendor are not found online. Is that myEhub a real company or a fake company ?

What’s the next excuse you have ?

Regards

Dec 27, 2019

Updated by ManuIndian Seems like these are white collor techniques to cheat people. Quikr sells product with door step extra service charges post sales, later don’t respond till few weeks pass and later ask us to contact MyEHub and no body knows who is this company and even after email to Quikr they don’t give contact details of this. Seems like a Pakka plan to cheat people.

Dec 27, 2019

Updated by ManuIndian They don’t respond
It’s high time, I have no other option other than taking the audio conversation with Quikr Helpdesk to be posted online so that others don’t get cheated like this. Seems like it’s a fraud company.