[Resolved]  Quikr — fake service provided

Address:

New Delhi, Delhi, 110018

On 31st january 2019 i posted an ad on quikr about an oxygen concentrator worth ₹98, 000. After an hour i started receiving calls from quikr to upgrade my ad to provide it a better view. I got a call from delhi office from miss. Ritu shah (+[protected], she very cleverly convinced me to pay an amount of ₹1, 200 for the same. She promised me that my product will definitely be sold within 30 days, i have all her call recordings with me. She told me if my product will not be sold in 30 days i will get a refund of 800 rupees in my quikr wallet which i can use later on, i was convinced and transferred the money to quikr. I received an invoice the same day but on that day my ad was not upgraded. From the next day onwards this lady started ignoring my calls. I waited for 30-35 days but my product was not sold as promised but her on call. On calling her on 30th day she disconnected my calls and blocked my number, then she texted me 'i have left the job please don't call me, try reaching someone else'. That was a really shocking thing for me as i was no longer able to contact her and all i knew was her. Then i tried reaching the delhi office and there i got connected to a so called "team leader" mr. Raj (+[protected]. He also delayed somedays in responding to my issues and was not able to help me at all. He told me to send all the call recordings of miss. Ritu which i did but still no action was taken by him too. He told me that the money cannot be refunded in any circumstances and miss. Ritu has left the job and we can't help you more.
This was my first and last experience with quikr. I will never recommend anyone to use quikr as these guys make a fool out o[censored]s and takes the money.
I want you to take a strict action against these two people and get my money refunded as i have all the recordings of miss. Ritu making false promises.
In case you need any voice recordings or the invoice, i will provide you with the same.

Thanks