[Resolved]  Quikr — false promises on premium ad package

Hi .. I was constantly called by customer service rep (Ali) to buy premium ad package on 9 August and was promised that within 12 days my sofa would be sold. He said that in premium package they take responsibility to follow-up and do whatever is necessary to sell because if we buy premium package, then Quikr has to reach its target. I was asked to increase the price I quoted on my free add for sofa based on Quikr's system by the representative and he told me multiple times that do not reduce the price, my sofa would definitely be sold at the price Quikr quoted. I also cross-checked with him that if I want to reduce price later on ad, he said ya you can do it at any time the ad is active free of charge. Its been 25 days now (more than double of promise days of 12 quoted by the rep) and there has not been a single offer/chat on my ads. There has been no follow-up by Quikr and despite my multiple calls/msgs, there has been no response - am just told would get back to you in half hour and I never receive a call-back from Quikr. The website is also not allowing me to reduce the price on my ads now. This is cheating on part of Quikr - you should promise only what you can deliver. This is highly unethical. Either deliver on your promise or refund me my amount that I paid on premium ad package on 9 August