Quikr — faulty mobile delivered by quikr and not responding to emails

 
3 Reviews
India
 Prasanth Presennan on Jan 8, 2020
I placed an order for a refurbished iPhone X for Rs. 39999, along with a Quikr warranty for Rs. 2400. I got it delivered 12 days later, with a faulty product.
The iPhone was supposed to be in "Excellent" condition which the website claimed was "as good as new", it was under the category "Quikr Assured" also.

But the product was downright faulty and it won't even turn on without plugging in to power.

The battery was fully broken: it has zero backup. When the charger is removed the phone turns off immediately, sometimes it turns off even when it is plugged when some application like camera is started. The battery is not storing any charge obviously.
Also, the volume/silent ringer button was broken and not functional.

I took it to an apple service center, they said the display is duplicate, the warranty I purchased will not cover the battery, and they can't do anything about the silent ringer button since it's connected to the phone motherboard.

Basically the phone I got from Quikr is as good as a brick, it is completely unusable, and it seems many parts are duplicate too. I got cheated for Rs. 42, 399.

The order was placed on Dec 27, 2019.
The faulty product was delivered on Jan 7, 2020.
Quikr order details:
Sub Order ID: 941992
Order ID: 10649459
Order type: Assured

I request for an immediate return and refund from Quikr. This phone is not at all usable and it was mentioned "Quikr Assured" and "Excellent condition".

faulty mobile delivered by quikr and not responding to emails

Complaint Status


[Jan 09, 2020] Quikr customer support has been notified about the posted complaint.
Verified Support
Quikr Customer Care's response, Jan 09, 2020
Hi Prasanth, we are sorry for your recent experience. Our support team will look into this issue soon and address it. Thank you.
Updated by Prasanth Presennan, Jan 15, 2020
Please resolve this asap. I've e-mailed [protected]@quikr.com, got a ticket raised. Ticket No:[protected].
No responses have come after that. Please look into this.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Please resolve this asap. I've e-mailed [protected]@quikr.com, got a ticket raised. Ticket No:[protected].

No responses have come after that. Please look into this.
Checking in again, no responses yet. It's not a trivial amount of money and it's pure cheating. Nobody is looking into this even after the ticket had been created. Please look into this.

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    Customer satisfaction rating
    85%
    Complaints
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    phone
    +91 80 6736 4545 [Care]
    +91 22 6729 0000 [Head Office]
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    1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    Quikr - faulty mobile delivered by quikr and not responding to emails