[Resolved]  Quikr — Furniture- made payment to quikr but now the customer care is denying the doorstep delivery.

Address:	New Delhi, Delhi, 11075
Website:	www.quikr.com

Quikr is providing despicable doorstep delivery service. I had bought a queen size double bed and wooden foldings sold via ad id:[protected]. I have already made the payment of rs 19299 to the quikr escrow account on 30 september, 2016. After receiving payment, an employee from quikr called me regarding the cancellation and provided no alternate solution. This shows how pathetic customer service is being provided by this company.
Loyal customers are being let down by the company because of such unprofessional employees. As i have already made payment, now they are asking me to again buy the same product by paying additional amount, while the payment made previously will be lying idle for a week with quikr. For a salaried person it is an undue burden.
I request you to take necessary action and do the needful by either refunding rs 19299 intantly (Within 1 day) so that i can again use the amount for placing another order or by making arrangements for the transportation of the product (S) for which i have already paid.
You can't just use the excuse - 1 product per advertisement policy. As if it were the case, you shouldn't have allowed the transaction to happen at the first instance.
I am being harassed unnecessarily.