[Resolved]  Quikr — got wrong product delivered and no refund or replacement till date

Address:	411041
Website:	www.quikr.com

I had recently bought iphone 5s 16gb silver color quikr certified from quikr order id id 10259543 on sep 1 i got the product
But i received space grey variant which even had touch issues upon several calls and mails i finally got a call saying that your replacement has been initiated on 5th sep and till date no one came to pick the product back. Is this the 7 days replacement policy? Its been more than 9 days with no progress
Where as the customer care are rude and have no answer rather than saying wait for more 5-6 days.
I here by dont want any replacement because i cant trust quikr anymore their service is pathetic and there's even no guarantee that the product i may receive again would be in good condition as their certified phones even have issues. I just dont know how to get my money back.