[Resolved]  Quikr — Harassment of customer for delivery of product

Address:	Mumbai City, Maharashtra
Website:	Quickr.com

This is regarding a purchase made on the quikr mobile app ad id[protected] which i purchased on 22nd October 2016 after speaking to one of your customer service executives regarding delivery on or before 24th October as i was travelling out of town, which your executive assured me would be done (the recording of which i have on my cell phone call recorder).I received no communication from your side informing me about the update of this order and to top that after the item waa picked up from the seller i had to call and update your executives since i was being told the item has not been picked up.After making several calls i was informed on Monday that the order will not be delivered and i was assured by atleast 4 of your quikr executives that the product shall be delivered under any circumstances on 25th October(which again i have on record) due to which i had to postpone my journey.I made Multiple calls to quikr helpline on 25th oct 2016 and was assured my product is out for delivery but got no intimation from quikr as to the location of my product.After this i again called at 5.30pm as the product had not arrived and was told by the executive that it has not been picked up from seller following which i again updated them that the product was already in their storage location after 4-5mins of hold i was told that my product will not be delivered today also and i would have to wait another day and they refused to take my product cancellation request.
I have been harassed and punished by using your website for buying anything at all..i shall escalate this matter to the highest level and bring this issue out on social media as well, along with all the call recordings with quikr executives who have just blatantly lied to me everytime i asked about delivery. I never expected such a horrific experience of shopping on your website.
Not one of your employees was able to solve my problem nor did they seem interested.
They also harrased the seller during pick up who is an old retired pensioner.
Extremely disappointed in your services