Quikr — hmt watch

I received my order yesterday and i received damaged non working watches. I want to return it but i am not being able to report issues as whenever i do so it shows something went wrong please try again. I don't know what to do i just want quikr to return and refund my money as soon as possible. Also i have called customer service 16 times today but they do not answer.
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Quikr customer support has been notified about the posted complaint.
Jul 20, 2019
Updated by gtar
I tried to report the issue through the order section and it shows, something went wrong please try again.
Verified Support
Jul 21, 2019
Quikr Customer Care's response
Dear Customer, We are sorry to hear that. We shall get in touch with you at the earliest. Thank you
Jul 22, 2019
Updated by gtar
Customer helpline says that they do not have return policy. If you do not have ome why mention it in terms and conditions.
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Quikr said that they do not have return policy. Id you do not have return policy why do you mention it in terms and conditions

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