[Resolved]  Quikr — misguided with product and refused to refund

Website:

Quikr India Private Limited

I would like to bring in your notice the issue I have faced . I have posted an ad : ID[protected] at quikr which was on free listing initially and got some good response but unfortunately deal was not finalized . On 2nd of dec I paid Rs 333 and converted my ad into Premium ( transaction details mentioned below) to improve visibility at Chennai Market .
Product: PremiumAd, orderId:
8ba5d8e8-db1a-4d94-ac25-c7db79a6671a-7086469,
transactionId:7086469

I realized that response was almost nil hence contacted the customer care, I got multiple calls from Premium team and they told me that my Ad is just restricted to PIN 600119 and advice me to upgrade further by paying some amount. I was bit upset as I was in impression my ad is visible @ entire Chennai and there was no such information while making my ad premium that it is PIN base update. Responce was as usual not g8 but I relised whenever I made any change in ad eg Price etc, I use to get some offer which looks like someone from Quikr doing the same ( I might be wrong).

On 27th Dec I got a call from a gentleman from premium ad department and he asked about my product details And assure me that my product looks good and can easily sale with listed all over Chennai. I informed him that I paid already for the same earlier but I was misguided. He further checked with his associate and told that he will adjust the previous amont and I just need to pay Rs 667 ( Trans details attached )
Product: Pack, orderId:
0cb49ff1-041c-46e4-9e8e-627303dc4ca[protected],
transactionId:7218593

I didn't get and confirmation for that same until I called back on 28th to check the status. I have been informed by customer care that this ad is for Product: Pack, where I can list 3 ad. I said, I never asked for the same as I dnt have anything to sale except my sofa which is already listed and I took this offer to make sure I have visibility all over chennai And I get good price for it.

Realizing I was mis guided . As it was inappropriate hence I called and also raised complain via email to Management to cancel and refund my amount of Rs 667. My total experience was really frustrating and irritating.