[Resolved] Quikr — No payment received for Ad[protected]

ssanand

Address:	560103
Website:	www.quikr.com

I had posted an Ad to sell of an Old Cot + mattress. A buyer made an offer on 8th Feb and it was picked up by Quikr and delivered to him on the 11th Feb. Quikr confirmed me that the item was picked up (pick up note attached) and I was also informed over phone the same day evening that the buyer accepted the delivery and I would be paid the amount directly to my bank account by Saturday the 13th or the latest by 15th Feb Monday. I have from Monday called Quikr support and mailed them number of times. Support ticket 850477 open but no attempt made by Quikr yet to contact me or inform me on whats wrong. No traces of payment too. Being a first time user of Quikr, I feel cheated by Quikr as their support process seems to be unfriendly compared to other service desks as there is no focus to understand or fix an issue. Please help.

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Feb 17, 2016

Complaint marked as Resolved

The payment was promptly made today 2 hrs after the complaint. Something which wasn't responded for over 48hrs was quickly acted upon. Thank you

Quikr customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2016

Quikr Customer Care's response Dear Anand, We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr