[Resolved] Quikr — Non payment for item in ad:[protected]

devesh_dt

from Surat, Gujarat

Address:	Vadodara, Gujarat, 390007
Website:	www.quikr.com

I have placed an Ad through Quikr for selling of a high back chair. Had received a text message from Quikr about an offer from buyer for 3500 rupees. I had accepted the offer. Quikr then asked me to fill in my bank details which I had promptly filled in. Quikr then picked up the item and informed me that the payment has been made by the buyer and it will be credited to my account in 3-5 business days.
After I did not receive the payment, I contacted Quikr and they stated that the payment of 1000 rupees has been made. I informed them that the amount agreed was 3500 and not 1000 and also that I have not received any payment whatsoever.
They asked me to submit my bank statement but I informed them that I cannot provide them my statement but asked them to provide me the transaction details along with the transaction number so that I can chase it up with my Bank.
After couple of communications they informed me that there was some issue at their end and they will be remitting the money. However I have not received the payment and they have stopped responding to my mails.

Was this information helpful?

No (0)

Yes (0)

Mar 16, 2016

Complaint marked as Resolved

Quikr contacted me to confirm the Bank details and also asked for a cancelled cheque. Payment was done within a day after the confirmation. Thanks Quikr!!! A Big Thanks to Consumer Complaints Forum.

Quikr customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2016

Quikr Customer Care's response Dear Devesh, We are sorry to hear about your experience. Request you to write to us at [protected]@quikr.com with your contact details. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr

Feb 27, 2016

Updated by devesh_dt Dear Quikr Customer Care,
Have already provide my contact details, my Bank Details to the Team at [protected]@quikr.com and have not yet received any update from your end.

Devesh

Mar 05, 2016

Updated by devesh_dt It has been almost a month since the item has been sold and am yet to receive the payment. Have sent all the details to Quikr but am yet to hear from them. Look like filing a case of fraud against Quikr is the only option left.

Devesh