Quikr — not cancelling my order and money

Address:

Hyderabad, Telangana, 500098

I thought I could buy cheap second hand product from Quikr so I ordered Product and got in touch with seller also.He told me specification and for security reason I ordered product via Quikr bazar.

Seller pickup was scheduled on 17th Jan 2020 and drop to my place on 18th Jan 2020. Quikr people never picked up the order and when I called them they told seller is not responding which was a big lie.

Now I want to cancel my order which they are not ready to cancel.After giving call on toll free number they are not responding.My money is stuck with them.

Please help me to get my money back.I have raised one more request earlier but still they are not responding