[Resolved] Quikr — not getting delivered my product | |||||
Rita thakur Ad :id:[protected], Sir/madam, Me rita thakur buyer of ekbote dining table, want ur attention in this matter that on 21 august i placed an order by paying 8.907/-, n my transaction order no is -[protected]. Quikr gave a message on 22 nd august that they pick up the product from seller n they schedule delivery on 29 august. On 29 august i call customer care person name soma raghavendra to know about my delivery status, n the quikr person confirm that yes it will delivered to you today. Then suddenly on 30 august while till we waiting for delivery one message send from quikr that by ur request we initiate return process of the product to the seller. Immediately we make a call to customer care knowing about when i don't get deliver product don't raise any return procedure how they returning that. By then they saying it by itself they doing all because it is a glass item So my question is here arise when i placed order, when they pick up product they don't saw it is a glass item, what type of irresponsible answer they giving. They harrasing the seller n buyer both after completing their needful procedure. Our time n money both valuable nor to i want to waste any more by this nonsense excuses giving by quikr. Pls take a strong n quick action in this matter because already our more than 15 days is over, immediately i want my safe delivery of the product n release the money to the buyer. Regarding Rita thakur Ad id :[protected] Was this information helpful? | |||||
Oct 11, 2017 Complaint marked as Resolved Quikr customer support has been notified about the posted complaint. Verified Support Sep 08, 2017 Quikr Customer Care's response Hi Rita, We regret the dismay caused. We shall look into it and resolve your issue ASAP. Thank you
| |||||
 2 Comments | |||||
Comments
Quikr,
see below complaint i too have raised for this issue-
https://www.consumercomplaints.inquikr-quikr-denied-item-delivery-to-buyer-and-wants-to-return-product-after-15-days-c169019...⇄
see below complaint i too have raised for this issue-
https://www.consumercomplaints.inquikr-quikr-denied-item-delivery-to-buyer-and-wants-to-return-product-after-15-days-c169019...⇄
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
82%
Complaints
5423
Pending
522
Resolved
4270
View all 5423 Quikr reviews & complaints
+91 80 6736 4545 [Care]
+91 22 6729 0000 [Head Office]
+91 22 6779 7979 [Support]
1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Quikr contact information
Quikr has made multiple excuses in these 15 days and now they are saying that this is the Glass item and their 3rd party transporter is not agreeing to execute the order as it's a fragile item.
I don't understand what type of policies Quikr has for such Glass items/fragile items and why they have not raised this eariler while we (seller+ buyer) were dealing via Quikr. Why at the first place they accepted this glass item in the buy/sell category, why they have not raised this transportation issue earlier, why we are suffering this unethical way of customer handling after 15 days of product dealing.
This is very serious issue and Quikr should resolve it ASAP.