Quikr — Not scheduling delivery even after payment: Quikr Doorstep

Address:	400072
Website:	www.quikr.com/Escrow/Doorstep

This is regarding my recent experience with Quikr. I placed an order with Quikr offline logistics on 27th June, 2017. I was charged INR 599 and assured that your executives would call and schedule a delivery within the next 24 hours. I was suspicious when no email or sms was sent to me after the transaction and hence I saved a screenshot of the transaction. Thank God for that as I still have not received an invoice or confirmation for the transaction.

I called up Quikr doorstep the next day and explained the matter. In fact since the, I have made 4 phone calls to Quikr, and each time I have been assured that the matter will be escalated and that I will receive a call back. Neither of that has happened. One of the executives even told me that there is no record of such a transaction at all.

Does Quikr even exist? Forget about the inefficiency of the company and the pain caused to customers, the fact that you are denying that this transaction has ever taken place makes you look nothing less than thugs. I have just been running around helpless for the last 48 hours, while the seller is rightfully agitated as he is not being able to dispose off the item I have purchased. I wont blame him if he sells it off to somebody else. If Quikr is not willing to honor an offline logistics delivery order, why keep such a service in the first place? There is no dearth of packers and movers in the city of Mumbai and next time I will surely opt for an alternative. Nobody has endless time and patience to run after Quikr service for two entire business days with no resolution. I will never ever recommend the company to friends and family.

Request you to please look at the matter urgently and if your team is incapable of shifting a good within the city, then please at least have the decency of returning my money and informing me about it.