[Resolved]  Quikr — Order cancelled by quikr

Address:	560100
Website:	www.quikr.com

I placed an order to buy a second hand fridge on Quikr.
The Ad id and order no are:
Ad Id:[protected]
Order :[protected]
Order place date: 1 may 2016

I had raised an offer on 1st may which was accepted and i paid whole amount. The next day Quikr informs me that order is cancelled because the seller did not accept that offer.
I am not able to understand if the seller did not accept the offer how was I able to pay the whole amount which is with Quikr.
The person who called me told me the seller is not giving the product. I am sure it is not my responsibility as I am following all polices of Quikr regarding offers and payment.
On calling their customer care, the representative put me on hold for 15 minutes without any sound.
I am surprised the way Quikr has behaved here not respecting their own policies. However, if they have a policy where seller can cancel order AFTER PAYMENT ALSO, please send me the link of document where it is written.