[Resolved] Quikr — Pathetic doorstep service | |||||
This is regarding ad id:[protected]. I don't have words to explain their service. I placed an ad to sell my washing machine on quikr. One of the buyer expressed his interest in buying it. Buyer made payment to quikr and as the service itself says quikr doorstep, quikr folks came to my house to pick the washing machine to deliver it to the buyer. When they came they asked me to show the demo on how to operate which i did. But to my surprise when the washing machine reached the prospective buyer, it was all in pieces, they had broken the entire washing machine during transit. The washing drum was separated from the panel and the front portion of the panel was also broken. The washing machine stand didn?T have wheels. The buyer did not accept the washing machine as it was all broken. Buyer called me and informed about the condition of washing machine. It was so embarrassing for me to face the buyer because he felt that i cheated him. Quikr folks called me to inform that the buyer doesn't want the washing machine and it will be returned to me. I told quikr folks that i am ready to accept the washing machine in the same condition i have given to you and not in broken condition for which they agreed. To my surprise, these folks brought the washing machine to my home in broken condition. I immediately called up the customer care and spoke to vikrant arora (Someone in escalation department) who in turn spoke to quikr delivery boys to take it back. From that day onwards, i have been calling the customer care to know the status of repair. I have spoken to prashant bhardawaj, monika and so many other executives who only promised me that they will call me back and provide a resolution. To my surprise they have even activated the ad which i placed and people started calling me to buy the washing machine. I can't even sell as i don't know if it has been repaired or not. It is alm ost 1 month now i have been chasing you guys to repair and return my washing machine. I have all the proofs that i have given washing machine in working condition Was this information helpful? | |||||
Complaint marked as Resolved
Quikr customer support has been notified about the posted complaint. Verified Support Apr 28, 2016 Quikr Customer Care's response We regret the trouble you’ve faced. We have shared your Ad Id details and our support team will get in touch with you.
-Team Quikr
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+91 80 6736 4545 [Care]
+91 22 6729 0000 [Head Office]
+91 22 6779 7979 [Support]
1st Floor, Raghuvanshi Mansion, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Quikr folks called me to inform that the buyer doesn't want the washing machine and it will be returned to me. I told Quikr folks that I am ready to accept the washing machine in the same condition I have given to you and not in broken condition for which they agreed. To my surprise, these folks brought the washing machine to my home in broken condition. I immediately called up the customer care and spoke to Vikrant Arora (someone in escalation department) who in turn spoke to Quikr delivery boys to take it back. From that day onwards, I have been calling the customer care to know the status of repair. I have spoken to Prashant Bhardawaj, Monika and so many other executives who only promised me that they will call me back and provide a resolution. To my surprise they have even activated the ad which I placed and people started calling me to buy the washing machine. I can't even sell as I don't know if it has been repaired or not. It is alm ost 1 month now I have been chasing you guys to repair and return my washing machine.