[Resolved]  Quikr — product not delivered and no answer to complaint

I had purchased an item from quikr and also paid them the exact amount. On the day of delivery of the product i was informed by the delivery guy that product is not dispatched yet however the status on the app showed that the shipment was on time. I contacted the quikr customer support through queries and phone calls 4 times to which i never got a reply. I contacted the customer support again and they said we cannot help you on this you must wait for the reply on the queries you have raised. I haven't received my product and there is no option to cancel it either. No working professional can sit at home waiting for a product forever. I feel cheated as a customer by quikr.

Order placed: 11/10/2019 12:46:27 pm
Transaction id:[protected]
Ad id:[protected]