[Resolved] Quikr — Product not delivered nor refunded - ad id[protected]

ramya ravi

from Bengaluru, Karnataka

Address:	Gurgaon, Haryana, 560085
Website:	www.quikr.com

I purchased the product on march 28th by paying 900 rs for the decor items. It was scheduled to be delivered on the next day, the driver asked for my address but failed to deliver. The next day i got a message saying it was delivered, however it wasnt. When i called them they kept asking more and more time to resolve this issue but none of them got back .
Vikrant from the escalation team was the one who spoke to me. Initially he gave a turnaround time of 48 hours but never bothered to take my calls again when i contacted him after 2 days also.. He was deliberately avoiding my calls and cutting my calls by putting it on hold.
Its been more than 10 days. I havent received my product nor any refund as requested.
Please help. I have already wasted so much of money on making std calls to their delivery office every single day for an hour.

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Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2016

Quikr Customer Care's response Dear Ramya, We are sorry to hear about your experience. We do apologize for the trouble you’ve faced. Meanwhile, we’ll look into this right away and take the necessary corrective steps. You can give us a missed call at[protected] or you can even write to us at [protected]@quikr.com with a detailed account of your issue along with your contact details. Rest assured, it is our utmost priority to give you a smooth and valuable experience at Quikr. We appreciate the time you have taken to share your feedback and we will incorporate it to ensure this doesn’t happen again. We care, Team Quikr