[Resolved]  Quikr — product picked up and not returned yet and no sms or mail on the same

Website:

bangalore.quikr.com

For ad id :[protected], initially buyer made payment to quikr and the product has been picked up from me (Seller) at around 05:30 pm on 31-jan-2018. Later, the buyer informed me that she cancelled the order. Then i called up the quikr team and reported the issue. It was said by the support person that they dont have any info in the database that the buyer cancelled and said if that indeed happens i will get back my product today (01-feb-2018). He also said that he cant register a complaint on this at that moment. Later i got an sms that the order has been cancelled by me (Seller), which was not true. Then i called support team and created a complaint. The support person said that he will check with the warehouse team and when there is update, i will get an sms. But since yesterday, i dont have any sms and again now (01-feb 03:40pm) i again called quikr support. This time again the support person said he will create a complaint even when i said that i have requested to escalate yesterday itself. I dont know what is happening and i want my product by eod today (01-feb-2018). I am worried where my product is and the status of it (Its damaged or in good condition). The latest complaint number is : [protected]. Please note that i have the acknowledgement given when the product was picked up from me.

There is no direct way to track the status of my product or the status of my complaint in quikr. Even the quikr support team does not seem to have proper updates. The id number for the deal which is being discussed above is :[protected].
I need my product to be returned to me in a good condition at any cost today (01-feb-2018)