[Resolved] Quikr — Product scam

shwetab

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400053

- date od incident - 13th dec 2016
- client number - [protected]
- ad id[protected]
- payment id - [protected]

- description - i had purchased a cupboard yesterday through quikr, and immediately called the seller inorder to send across images of the cupboard from the inside as well. She claimed to have bought the product one year back for 20500/- and the product hasnt been used at all. The only scratch is near the key hole area and has not taken photos of the cupboard from the inside.

When the quikr delivery team went to pick it up from the sellers house, she gave me a call and confirmed the delivery and said that there was paint going on at home and there would be a paint stain so i would have to clean the same from my end.
I received the product today on the 13th of december, and to my notice there were only scratches on the product and the product doesnt even look a year old or that it was purchased from a store, but looks like the same has been made at home using cheaper wood.

I have paid 6799/- rs for a product which is totally unacceptable.

The same seller is also selling a two door cupboard. I would request you to take strict action on the same and ensure the seller does not cheat any other consumer. And have the seller refund back 3000/- rs for the product.

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May 11, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Quikr Customer Care's response Hi Shwetab,

We regret the inconvenience caused to you. We've shared the details with our support team and they will get back to you.

Thank you.

Sep 15, 2016

Updated by shwetab I just received a call from quikr, and the lady accuses me of harrising the seller by adding a complaint on the portal. And also tells me that quikr is a mediator and does not check the products for the consumer and it was my responsibility to go and check the cupboard.

I would want a complete refund on the cupboard and the seller is also ready to take back the same. I require quikr to initiate the same immediately. I have messaged the seller and have attached the images. Please initiate the same as soon as possbile.